Q: What's the purpose of the CAER Line?
A: To provide information about emergency incidents or
non-emergency events that may cause community awareness or
concern in east Harris County, Texas.
Q: Who can post
recorded messages onto the CAER Line?
A: Trained personnel at participating industry (such as oil
refineries, petrochemical plants, storage terminals) and
city/county agencies (such as police/fire dispatch or
emergency management officials). Industry facilities do not
have to be EHCMA members.
Q: What kinds of messages are posted on the CAER Line?
A: Emergency messages about explosions, fires, and
chemical releases causing off-site impact; General
Information messages about non-emergency events such as
firefighter training, drills, flaring, or nuisance odors.
You can also call the CAER Line to report odors to the EHCMA
Q: How quickly will messages be posted on the CAER
A: Agency and industry officials try to post messages within
15 minutes of an incident or event that may cause community
Q: What telephone number do I call?
A: You can call 281-476-CAER (2237) or 281-476-CARE (2237)
to listen to any current CAER Line messages or to report an
odor to the ECHMA Odor Network for investigation.
Wally Wise is a turtle who protects himself by quickly going
inside his shell during any emergency. Wally teaches school children
and their parents how to protect themselves during a chemical
emergency by knowing how to Shelter In Place.
- Go inside your home, building or vehicle immediately.
- Shut all doors and windows
- Turn off air conditioning or heating systems to prevent
outside air from getting inside.
- Turn on the radio or TV for official information.
Emergency Alert System stations for the Houston area are KTRH-AM
740 and KUHF-FM 88.7.
- Keep phone calls to a minimum; officials may try to
call your home or business to provide more information.
- Do not call 9-1-1 except to report an emergency
at your location.
- Do not call or go to your child's school; the
school's staff is trained and prepared to care for your children.
- Do not go to the incident scene; avoid the area
by driving in a cross-wind direction away from the scene.